Return & Refund Policy

At Zolture, customer satisfaction is our top priority. We stand behind the quality of our smart LED backpacks, flexible display screens, and cycling accessories. If you are not entirely satisfied with your purchase, we are here to help with a transparent and straightforward return and refund process.

1. 30-Day Return Window

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must meet the following criteria:

The product must be unused, undamaged, and in the same condition that you received it.
It must be returned in its original packaging, including all accessories and included components.
You must provide a valid order number or proof of purchase.

*Please note: Do not return products directly to the manufacturer. All returns must first be approved by our support team and sent to the designated return address provided after authorization.

2. Return Process

To request a return, please follow these steps:

Email our support team at contact@mail.zolture.com with your order number and reason for the return request.
For damaged, defective, or incorrect items, please provide clear photos or videos showing the issue.
Once your request is reviewed and approved, we will provide the appropriate return instructions and return address.

3. Return Shipping Costs & Fees

Restocking Fees: Zolture does not charge restocking fees for approved returns.
Return Shipping Costs:
- If the return is due to a defective, damaged, or incorrectly shipped item, Zolture will provide an appropriate resolution, which may include replacement, refund, or return shipping support depending on the situation.
- If the return is requested for personal reasons (such as changed mind, incorrect purchase decision, or preference reasons), the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
We recommend using a trackable shipping service for all returns. Zolture is not responsible for lost return packages without valid tracking information.

4. Promotional & Sale Items

Promotional or discounted items may still be eligible for return if they meet the standard return eligibility conditions outlined in this policy.

5. Refunds & Processing Time

Once the returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.
If approved, the refund will be issued to your original payment method within 5–7 business days. Actual posting times may vary depending on your payment provider or financial institution.

6. Late or Missing Refunds

If you have not yet received an approved refund, please complete the following steps before contacting us:

Check your bank account or payment account again.
Contact your credit card provider or payment processor, as refunds may require additional processing time.
Contact your bank to confirm whether the refund is pending.

If you still have not received your refund after completing these steps, please contact us at contact@mail.zolture.com.

7. Product Exchanges

We only replace items if they are defective, damaged, or incorrect upon arrival. If you require an exchange for the same item, please contact contact@mail.zolture.com with supporting photos or videos of the issue.

8. Return Address & International Fulfillment Notice

All orders are processed and securely dispatched from our central fulfillment center in China.

Return addresses may differ from the original shipping location depending on the type of product, warehouse availability, and return authorization requirements. Customers must contact our support team before returning any item to receive the correct authorized return address.