Help Center

PAYMENT

1. What payment methods are accepted?

2. Will I have to pay taxes?

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

3. Can I cancel or change my order?

If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.

SHIPPING

1. Does Zolture ship to my country?

Due to shipping limitations, we can ship to almost all countries worldwide, including the following. We sincerely apologize for any other regions we cannot reach and will continue to work to improve this situation.

Israel, Singapore, Japan, Saudi Arabia, United Arab Emirates, South Korea, Hong Kong SAR, Malaysia, Canada, USA, New Zealand, Australia, Denmark, Austria, Greece, Germany, Italy, Norway, Czech Republic, Belgium, Poland, France, Ireland, Sweden, Switzerland, Finland, United Kingdom, Netherlands, Portugal, Spain

2. How much does shipping cost?

 You can enjoy free shipping on orders over $139 USD Otherwise, it costs $9 USD. 

3. How long will it take for my order to arrive?

Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays and any unforeseen circumstances) 
Processing Time: 3-8 business days
Standard Shipping Time: 10-22 business days
Express Shipping Time: 6-8 business days
PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

4. How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.

5. What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at contact@mail.zolture.com We’ll either resent a new one to you or give you a full refund.

RETURN

How do I return products?

Customers have 14 days from the date of receiving to change your mind and return the items. You can request a return by contacting us at contact@mail.zolture.com After receiving the returned item, contact@mail.zolture.com has to issue a refund back to customers' account.

Notice
Return shipping costs: The buyer bears the return or exchange shipping costs.Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Requirements for returned goods:
1. Items must be unused, undamaged, and returned in their original packaging.
2. The return address is the address given in the customer service email: contact@mail.zolture.com
3. Please include your name, telephone number, address, and a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
4.Additional non-returnable items:Gift cards